Question 1

Can I order any of R2D's older products?

Accepted Answer

Many of our older products have been discontinued, since we 100% 3D print our resin sets now.  There are some exceptions, and these will be announced as they are re-released.

Question 2

Can I pay via Money Order or Personal Check

Accepted Answer

Yes! Although we prefer electronic payments, you may reach out to us at resin2detail@gmail.com for additional information.

Question 3

I have a project that I would like to suggest - what is the best way to do this?

Accepted Answer

We're happy to see that you are as passionate about scale modeling as we are!
 
Please drop us a line at resin2detail@gmail.com with your ideas, or via the contact page
 
While we cannot make any committments, we love to hear from our customers and fans!

Question 4

How do I order a replacement part?

Accepted Answer

Depending on whether the product is in stock or prodcution, we are happy to address any missing parts or issues with parts.  Simply email - resin2detail@gmail.com, or contact us through our contact page

Question 5

Does Resin2detail sell products by other manufacturers?

Accepted Answer

Yes!  In late 2020, we began expanding our product lineup to include products by Eduard and others, and anticipate that this expansion will continue.  It will provide our loyal customers the ability to shop for everything they need for a project, all in one place!

Question 6

Does RESIN2detail own Tank Workshop and Koster Aero Enterprises?

Accepted Answer

Yes!
 
Though, we have a very limited stock of these items at the present time.  We are still looking for ways to reintroduce products over time from these popular lines!

Question 7

I have a question about my order - what is the best way to contact you?

Accepted Answer

We're happy to answer any questions that you have - email us at resin2detail@gmail.com

Question 8

Do you ship Internationally?

Accepted Answer

Yes!
 
If you do not see your country of residence in the shipping drop-down menu at checkout, please reach out to us.
 
Effective 1/1/2021:Due to Brexit VAT rules imposed on sellers based in the USA, we will won't be able to fulfill orders shipping to the UK.  We recommend visiting our items on Ebay which will be availble for shipment to the UK. We apologize for any inconvenience.
 
Effective 4/14/2022: We are now shipping again to Australia!  First class international shipping has been restored by the USPS.  We will notify customers here if the policy changes again in the future.  We appreciate your understanding.

Question 9

How are shipping charges calculated?

Accepted Answer

If you are shipping domestically (USA), there are two tiers, based on shipping weight.  Tier 1 = < 1lb.  These ship via USPS 1st class mail.  Anything over 1 lb. ships via USPS Priority mail.
 
International shipments have 5 tiers, all based on weight. Orders < = 8 oz, 9 oz - 32 oz, 33 oz - 48 oz and 49 oz  - 64 oz.
 
Your shipping will be calculated automatically at checkout, based on the items in your cart.

Est 2015

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions